Question 1

General Frequently Asked Questions

Accepted Answer

If you find yourself with lingering questions even after exploring our website, don't hesitate to get in touch. We're here to assist you to the best of our abilities. Alternatively, take a moment to peruse the frequently asked questions and answers below; your query might already have a solution waiting for you.

Question 2

How does ThemsPro work?

Accepted Answer

At ThemsPro, we're all about making life easier for property investors, and hosts. Our main mission is to help you maximize your revenue while ensuring your guests have a fantastic stay in your short-term rental that's in tip-top condition. 
We take care of the nitty-gritty details, from setting up your property, to vetting guests, housekeeping and cleaning, tackling maintenance issues, and right up to total property management.

Question 3

Where does ThemsPro operate?

Accepted Answer

We're proudly operating across South Africa, with our home base in the vibrant city of Cape Town. But hey, distance is no barrier – we work with clients from all around the globe.

Question 4

What is 'listing optimization'?

Accepted Answer

Listing optimization combines scientific analysis and artistic finesse. It involves continuously refining an OTA listing to strategically elevate its position in search results. Think of it as SEO (Search Engine Optimization) specifically tailored for OTAs. At ThemsPro, our goal is to ensure that all properties we manage appear on the front pages of search results.

Question 5

How much will I earn?

Accepted Answer

Our approach to rental management is nuanced. While we refrain from making specific estimates, we are confident that our short-term rental model will yield higher returns compared to traditional long-term tenancies, even after factoring in fees. Our track record speaks for itself: we consistently exceed expectations for every property we manage.

Question 6

How do I know if my property is a fit for short-term letting?

Accepted Answer

Just send us your property info and any links you've got, and we'll give you the lowdown.

Question 7

Do you screen guests?

Accepted Answer

We’re trained to spot red flags. We consider a variety of factors before allowing a booking to proceed and we always prioritise safety and security over occupancy. Although this is not an exact science, due to the fact that there are limited data points available to use, all guests must have a verified profile and be able to provide us with details about their trip. We also request all guests to sign conduct rules & send us a copy of their IDs or passport before they arrive.

Question 8

What are your fees?

Accepted Answer

We keep things simple with a revenue-share setup. The percentage split depends on our special agreement with you. We only succeed when you do; so you can trust that we're always motivated to boost your rental income.

Question 9

Is my property insured?

Accepted Answer

The OTAs usually have Host Guarantee cover for all hosts up to $1 million USD(Airbnb & VRBO), & 3rd Party Liability Insurance(Booking.com) .

We recommend additional insurance, and where applicable, we have negotiated preferential rates with our preferred supplier.

Question 10

Do you offer different packages?

Accepted Answer

Yes. Each client is unique, so you may not need our full range of services. In our initial meeting, we will discuss your needs and goals to determine which of our offerings can best help you with your short-term rental or hosting journey. 
If you know what you need, you can just check out our a la carte services menu.

Question 11

Do you handle security deposits and property damage?

Accepted Answer

Only for bookings outside the Airbnb channel. We collect a security deposit to handle any hiccups, though we work hard to avoid them by being selective with our guests.

Question 12

What is your policy for cancellations and refunds?

Accepted Answer

Our cancellation policy is designed to protect both you and your guests. We offer flexible cancellation policies that allow guests to cancel up to a certain point before their stay. We also offer refunds in certain circumstances, such as if the guest cancels due to extenuating circumstances.

Question 13

Do you help with guest communication?

Accepted Answer

Absolutely! Our full short-term rental management packages cover guest communication.
But if you want the a la carte service, we've got you covered for guest communication – from booking inquiries, confirmations, check-in instructions, mid-stay assistance, right up to guest reviews & requests.

Question 14

Do you provide bed linen and towels?

Accepted Answer

Linen supply varies by tier. Higher-tier clients receive complimentary high-quality linen and towels, while lower-tier clients can access these amenities at an additional cost. 
Our linen package includes duvet covers, bed sheets, pillowcases, bath towels, bathmats, and hand towels.
If you're a mid-tier client, we supply the linen but you'll need to provide duvet inners, mattress protectors, and pillows for each bed. 
Top-tier clients enjoy a fully comprehensive package, covering everything from mattress protectors to pillowcases.
If you're on a tier with limited or without linen supply, we can provide any additional items you need and add the cost to your reserve fund if you don't want to pay for the 'hire-service'.

Question 15

Can I still enjoy my property for personal use?

Accepted Answer

Absolutely! Go ahead and reserve time on the calendar for personal use whenever your space is available. It's your home, and we want you to feel at ease. If you anticipate being there frequently, we can review the agreement and suggest a package that aligns perfectly with your needs.

Question 16

Do I need to purchase additional consumables for the apartment?

Accepted Answer

The goal of our service is to offer a complete service without you having to worry about the day-to-day management of your property. 
That being said, consumables supply varies by tier. Higher-tier clients have this as part of the package, while for lower-tier clients we cover the supply from the reserve fund.

Question 17

Can you manage single rooms or shared spaces?

Accepted Answer

Yes! Depending on your home set up, we will consider your shared short term rental spaces, even just guest suites with private bathrooms. During your consultation, we will determine how to best market this type of space and whether it would be a successful listing.

Frequently asked questions