STR Turnover Services
ThemsPro understands the unique challenges faced by Short-term rental hosts—the continuous stream of guests, the demand for impeccable cleanliness, & the high standards expected by travelers. Our turnover service is meticulously crafted to alleviate your workload, elevate guest satisfaction, & preserve property value—all while prioritizing safety and hygiene.
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HOW YOU BENEFIT
Higher Guest Satisfaction: As your turnover specialists, we ensure a sparkling clean home for each check-in, leading to higher review scores, more bookings, and fewer complaints.
Save Time: Delegating your short-term rental turnovers to ThemsPro can save you valuable time and allow you to focus on improving your listing and other aspects of your life ... while in-house turnovers can take a long time to complete, leading to rushed and subpar performance, as well as delays.
Prevent Booking Gaps From Delays: Make-shift solutions for last-minute turnovers lead to delays and gaps between bookings. ThemsPro turnover services have onboard staff capacity to sustain rapid turnovers daily, preventing gaps from no-shows or cancellations
Improve Cleaning Consistency: Inconsistent DIY turnovers are due to varying energy levels and attention to detail. We offer reliable, high-quality cleaning with trained housekeepers, regardless of the property's size or complexity.
Reduce Host Liabilities: We minimize legal, insurance, and security risks linked to self-managing turnovers with unverified housekeepers and handymen. We conduct background checks, are insured, and take responsibility for our staff.​
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WHY WE DO THIS
We understand your challenges firsthand.
The ThemsPro Turnover Team originated from a pressing need. As with many thriving property management enterprises, our journey began with perfecting the craft of hosting and managing our portfolio of short-term rental properties.
After working with independent contract cleaners and residential cleaning companies, it became clear that specialized training was crucial to maintain the elevated standards we promised our guests.
By employing our own staff, meticulously choosing the appropriate team, and investing in thorough training for each individual, we assure that every turnover task is executed with utmost excellence.
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So, let that work for you!
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HOW WE DO IT
1. Pre-Cleaning:
During our pre-clean process, we start by taking 'before' pictures of the home (if the client requests), notify & collect any items left by the previous guests and store them where requested, the pretreat heavily soiled areas like toilets, sinks, and shower/tubs, and strip off bedding linens.
Key Features:
Take pictures (if requested)
Report any item/s left behind
Clear rooms of all unwanted items and dispose of them accordingly.
Place soiled linen & towels in the laundry bag for washing and ironing
Pretreat bathrooms
2. "Good Working Order" Inspection:
*If requested, we will report if any of the basic operations of the home are not working, test the heating and cooling system (based on season), note any water leaks, check for lights and bulbs to be functional, and that TVs work, and create a damage report for client and management based on protocols.
Key Features:
Check that:
- all lights turn on
- AC works
- kitchen appliances work
- all faucets work and toilets flush
- TV turns on
*Damages Report
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3. Deep Cleaning:
Every Room Receives:
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Thouroghly cleaning high and low (including ceiling fans, picture frames, and lamps)
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Cleaning cabinets -- inside and outside
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Removing cobwebs, & wiping walls to remove stains and scuffs
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Cleaning and polishing all furniture with the right products & tools
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Cleaning the carpets and mopping or polishing all floors
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Taking-out rubbish, and cleaning all the rubbish bins
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Cleaning & disinfecting all high-touch points (light switch, doorknobs, etc.)
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Staging and doing final guest-ready touches
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Final Inspection & Quality check - a thorough 100% guest-ready checklist completed
4. Final Inspection & Quality Check
We inspect your home to ensure that its condition and presentation meet both your standards and ours.
Key Features:
- Completion of Final Inspection and Quality Check.
-100% Ready for Guests
- Notes, details, suggestions, along with photos and videos documenting the home's cleanliness, will be provided on the cloud for review.
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5. Locking Up & Securing the Property
As the final step, we performs a walkthrough of the property ... this gives you assurance that no aspect of your home security was overlooked after turnover.
Key Features:
Ensure:
- all windows are closed
- lights returned off (unless advised otherwise)
- AC/Heating is adjusted (if necessary)
- alarms are set
- front doors are double-checked to ensure they are securely locked.
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